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The following paper has been published on this journal:
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Decision-making in IT service management: a simulation based approach |
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Year: 2014 Volume: 66 Number: — Inicial Page: 36 Final Page: 51 |
Authors:
-Orta Cuevas, Elena -Ruiz Carreira, Mercedes -Hurtado Rodríguez, Nuria -Gawn, David |
